Study on the Cost Control Model and Improvement Countermeasures of Human Resources in Property Enterprises

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摘要

The property management industry faces structural issues from rising labor costs and rigid fees, with human resources consuming over 60% of operating expenses. Key challenges include mismatches between hierarchical structures and project flexibility, service risks from excessive outsourcing, tensions between fixed staffing and fluctuating demand, and inefficient “zombie assets.” Institutionally, pyramid-shaped organizations hinder market-based resource allocation, and flawed performance systems misalign incentives with efficiency. Market conflicts arise from mandatory minimum wage hikes versus frozen fees, and talent wars disrupt the sector’s low-margin positioning. Risks include SME service failures harming brand reputation and high frontline turnover destabilizing delivery. Recommendations: (1) Flatten management via a “headquarters-cluster-project” model. (2) Standardize outsourcing to focus on core functions. (3) Adopt diversified employment models. (4) Build digital HR systems with tiered early-warning mechanisms to manage risk and drive high-quality development.

文献引用

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